Shipping & Delivery Policy
Effective Date: October 1, 2025
Thank you for shopping with SleepEQ. This Shipping & Delivery Policy explains how we process and deliver orders placed on sleepeq.co.
1. Order Processing
- Orders are processed within 1–2 business days after payment is received.
- Orders placed after 12pm (noon) Pacific Time or on weekends/holidays will be processed the next business day.
- You will receive an order confirmation email, followed by a shipping confirmation with tracking information once your order has shipped.
2. Shipping Rates & Methods
- Shipping rates are calculated at checkout and vary by location and shipping method.
- We currently ship within the United States. (International shipping may be added in the future.)
- Standard shipping typically takes 3–7 business days depending on destination.
- Expedited shipping options may be available at checkout for an additional cost.
3. Delivery Estimates
- Estimated delivery times are provided by carriers and are not guaranteed.
- SleepEQ is not responsible for delays caused by carriers, weather, or factors outside our control.
4. Tracking Orders
- Once your order ships, you’ll receive a tracking number via email.
- Tracking may take up to 24 hours to update after shipment.
5. Lost, Stolen, or Damaged Packages
- SleepEQ is not responsible for lost or stolen packages marked as “delivered” by the carrier.
- If your package is delayed, lost, or arrives damaged, please contact us at support@sleepeq.co and we’ll work with you and the carrier to resolve the issue.
6. Incorrect Addresses
- Customers are responsible for providing accurate shipping information.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
7. Contact Us
For questions about shipping or delivery, contact us online at www.sleepeq.co.