Refund & Returns Policy

We want you to be satisfied with your SleepEQ purchase. If for any reason you are not, please review our policy below.

1. 30-Day Money-Back Guarantee

SleepEQ's 30-Day Money-Back Guarantee applies to your first full-size bottle of SleepEQ purchase, whether purchased as a one-time order or as your first subscription order.

Try SleepEQ consistently for up to 30 days from delivery.
If SleepEQ is not the right fit for you, contact us within 30 days of delivery to request a refund.
Opened or partially used product is eligible under the 30-Day Money-Back Guarantee and may be required to be returned before a refund is processed.
Proof of purchase is required.
The guarantee is limited to one refund per customer or household.
Subscription renewal orders and 7-day trial packs are not eligible under the 30-Day Money-Back Guarantee.

2. Non-Returnable Items

Subscription renewal orders, except where the product arrives damaged, defective, or incorrect.
7-day trial packs.
Gift cards and promotional items.
Final sale or clearance products.

3. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, refunds will be issued to your original method of payment within 5–10 business days.
Shipping costs are non-refundable. Customers are responsible for return shipping unless the product was defective or incorrect.

4. Exchanges

We only replace products if they are defective, damaged, or incorrect upon arrival. If you need an exchange, contact us at support@sleepeq.co within 7 days of delivery.

5. How to Start a Return

Email support@sleepeq.co with your order number and reason for return.
We’ll provide return instructions, including the return shipping address.
Ship the product back in secure packaging.
Once received, we’ll process your refund or exchange as outlined above.

6. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:
Check your bank account again.

Contact your credit card company; it may take time before your refund posts.
If you’ve done all this and still have not received your refund, contact us at support@sleepeq.co.