Subscription & Cancellation Policy

SleepEQ offers subscription plans (“Subscriptions”) for automatic product deliveries, so you never miss a night of rest. This policy explains how subscriptions work, how billing is handled, and how you can manage or cancel your plan.

1. Subscription Billing

By enrolling in a Subscription, you authorize SleepEQ to automatically charge your selected payment method at the frequency chosen.
The amount charged will be the subscription price displayed at checkout, plus applicable taxes and shipping.
Your subscription will automatically renew until you cancel.

2. Payment Methods

A valid credit card or other accepted payment method is required to maintain your subscription.
If payment fails, we may attempt to process it again or contact you to update your payment details.

3. Managing Your Subscription

You can manage, pause, skip, or cancel your subscription through your customer account or subscription portal, or by contacting us at support@sleepeq.co.
Changes made before an upcoming order is processed will apply to that order. Once an order has been processed, the applicable refund terms below will apply.

4. Cancellation Policy

You may cancel your subscription at any time with no cancellation fee.
Cancellation stops future subscription renewals.
If a renewal order has already been processed before cancellation, that order may still ship and is generally non-refundable, except where otherwise provided under our Refund & Returns Policy.

5. Refunds on Subscriptions

Your first full-size SleepEQ subscription order is eligible for SleepEQ's 30-Day Money-Back Guarantee as described in our Refund & Returns Policy.
Subscription renewal orders are non-refundable once processed, except where the product arrives damaged, defective, or incorrect.
Cancelling a subscription does not automatically initiate a refund for an order that has already been processed.
For refund eligibility and instructions, please review our Refund & Returns Policy.

6. Price Changes

We may update subscription pricing at any time. If we do, we will provide advance notice to the email on file.
Continued participation in the subscription after notice constitutes acceptance of the new price.